Privacy Policy

Last updated July 2026

This Privacy Policy explains what personal information CertifyTranslate collects, how we use it, who we share it with, and what rights you have. By using our website or placing an order, you agree to the practices described in this policy. If you have questions, contact us at support@certifytranslate.org.

1. Information We Collect

Technical and Usage Data

When you visit certifytranslate.org, our servers and analytics tools automatically collect certain technical information, including: your IP address, browser type and version, operating system, the pages you view on our site, how you arrived at our site (search terms, referring links), and timestamps of your activity. We use this information to understand site usage, improve performance, and detect fraud.

Order and Account Information

When you place an order, request a quote, or create an account, we collect the personal information you provide directly, including: your full name, email address, phone number, billing address, and shipping address (for hard copy orders). Payment card details are submitted directly to Stripe, our payment processor — we never store your full card number on our servers.

Uploaded Documents

To provide translation services, you upload documents to our platform. These documents may contain sensitive personal information, including immigration records, legal documents, medical records, and government-issued identification. We treat uploaded documents with the highest level of confidentiality. See the Document Confidentiality section below.

Communication Data

If you contact us by email, phone, or through our website, we collect the content of those communications, including your name, contact information, and the details of your inquiry, in order to respond to you and maintain our customer records.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service fulfillment: Processing your payment, assigning a qualified translator, delivering your translation, and communicating with you about your order.
Customer support: Responding to questions, handling revision requests, processing refund claims, and resolving order issues.
Fraud prevention and security: Reviewing orders and account activity for signs of fraud or misuse, including analyzing IP addresses and payment patterns.
Site improvement: Understanding how visitors use our website so we can improve the experience, fix technical problems, and optimize our services.
Marketing: Sending information about our services, promotions, or updates to customers who have opted in. You may unsubscribe at any time.
Legal compliance: Meeting our obligations under applicable laws and responding to lawful requests from government authorities.
Debt collection: If you have an unpaid balance, we may use your contact information to collect amounts owed, including through third-party collection agencies.

3. Document Confidentiality

We understand that many documents submitted to us are deeply personal and sensitive. We take the following measures to protect your documents:

All documents are transmitted using TLS encryption and stored in encrypted form.
Documents are accessible only to the specific translator assigned to your order and our quality assurance team as needed.
All translators and staff with access to customer documents are required to sign non-disclosure agreements.
We do not use your documents for any purpose other than completing your translation order.
We do not use your documents to train AI systems, sell document data, or share document contents with any third party beyond what is necessary to fulfill your order.
Documents are removed from our active storage systems after your order is complete and the standard review period has passed, unless you maintain an active account retaining order history.

4. Who We Share Your Information With

We do not sell your personal information. We share your information only as necessary to operate our business:

Translators: Translators assigned to your order receive access to your documents and order details. All are bound by non-disclosure agreements.
Stripe (payment processing): Stripe receives payment card details directly and processes transactions on our behalf. See stripe.com/privacy.
Shipping carriers: For hard copy orders, we share your name and shipping address with USPS or other carriers.
Google Analytics: We use Google Analytics to understand site usage. Google receives anonymized usage data. Opt out at tools.google.com/dlpage/gaoptout.
Google Ads and Microsoft Advertising: These platforms may use cookies and anonymized device data to serve relevant ads. See google.com/settings/ads and account.microsoft.com/privacy to manage preferences.
Email marketing platforms: We may use third-party email platforms to send order confirmations, updates, and marketing communications to customers who have opted in.
CRM platforms: We use customer relationship management tools to track interactions and manage customer accounts.
Collection agencies: If you have an unpaid balance that cannot be resolved directly, we may share your contact and account information with a third-party collection agency.
Legal disclosures: We may disclose your information when required by law, court order, or government authority, or to protect the rights, property, or safety of CertifyTranslate, our customers, or others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. The acquiring entity will be bound by this Privacy Policy.

Data Sharing
Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyonef or any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Fireback LLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answers questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you recieved messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer recieve SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. IF you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@certifytranslate.org.
4. Carries are not liable for delayed or undelivered messages.
5. As always, messsage and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

5. Cookies and Tracking Technologies

Our website uses the following tracking technologies:

Essential cookies: Required for the website to function, including session management while you complete an order.
Analytics cookies: Used by Google Analytics to track page views, session duration, and navigation on an anonymized basis.
Advertising cookies: Used by Google Ads and Microsoft Advertising to measure ad effectiveness and serve relevant advertisements.
Web beacons: Small image files embedded in emails and pages that help us confirm whether emails have been opened and track aggregate interaction.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. For more information about managing cookies, visit allaboutcookies.org. We honor Do Not Track (DNT) signals from your browser — when a DNT signal is detected, we do not track your browsing activity or use advertising cookies.

6. Behavioral Advertising

We use Google Ads and Microsoft Advertising to reach potential customers and reconnect with past visitors through retargeting. These platforms use cookies and anonymized device identifiers to serve relevant advertisements.

To opt out of personalized advertising, visit: Google at google.com/settings/ads; Microsoft at account.microsoft.com/privacy; or the Digital Advertising Alliance at optout.aboutads.info. Opting out of personalized ads does not mean you will see no advertising — it means ads you see will not be targeted based on your browsing history.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete information.
Right to erasure: Request deletion of your personal information, subject to legal retention obligations.
Right to restriction: Ask us to limit how we process your information in certain circumstances.
Right to data portability: Request your information in a structured, machine-readable format.
Right to object: Object to our processing of your information for marketing or other purposes.

To exercise any of these rights, email support@certifytranslate.org. We will respond within 30 days. We may verify your identity before acting on your request.

8. California Residents — CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you, how we use it, and who we share it with.
Right to deletion: Request deletion of your personal information from our records, subject to certain exceptions required by law.
Right to opt out of sale: We do not sell your personal information. You have the right to confirm this at any time.
Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

California residents under 18 who are registered users may request removal of publicly posted content by contacting support@certifytranslate.org. To exercise your CCPA rights, contact us at support@certifytranslate.org.

9. GDPR Rights — European and UK Residents

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction covered by the General Data Protection Regulation or equivalent legislation, you have additional rights, including: the right to access your data, the right to rectification, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to data portability, and the right to object to processing. You also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at support@certifytranslate.org.

Our legal basis for processing your personal information is: (a) contract performance — to fulfill your order; (b) legal obligation — to comply with applicable laws; (c) legitimate interests — for fraud prevention and site improvement; and (d) consent — for marketing communications, which you may withdraw at any time.

10. International Transfers

Your personal information may be processed in the United States or in other countries where our service providers operate. Data protection laws in these countries may differ from those in your home country. By submitting your information, you consent to this transfer and processing. We take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy wherever it is processed.

11. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include TLS encryption for data in transit, encrypted storage, access controls, and non-disclosure agreements for all personnel with access to customer data. No security system is completely impenetrable. If you believe your account has been compromised, contact us immediately at support@certifytranslate.org.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and prevent fraud. Order records and transaction data may be retained for a minimum period required by applicable law. If you wish to request deletion of your personal data, contact us at support@certifytranslate.org. Note that certain records may be retained even after a deletion request to satisfy legal or accounting obligations.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit. When you access a linked site, you may be sharing information with that site directly — it is your responsibility to understand their policies.

14. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly. Parents or guardians who believe their child has submitted personal information to our platform should contact us at support@certifytranslate.org.

15. Changes to This Policy

We may revise this Privacy Policy at any time. When we make material changes, we will update the date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

16. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, contact us at: support@certifytranslate.org. We are committed to addressing all privacy inquiries promptly and thoroughly.

1070 Montgomery Rd
Unit 241
Altamonte Springs, FL 32714